About Worknice
Worknice is Australia’s fastest growing cloud based HR and engagement and platform. Known as “delightful HR Software”, Worknice is built with the user in mind and is designed to ease the administrative burden and cost of HR management. Worknice, by making HR management easier and more efficient, creates a more engaged workforce no matter how far or close together they are. Workncie is one of the fastest growing startups in Australia.
About the role
About the role
This role is crucial in driving the growth of our product. You’ll be at the forefront of all client facing interactions.
We are looking for a customer success representative to enable clients and prospects to fully utilise our software.
The customer success representative may have many duties and responsibilities. There are several primary responsibilities which include:
Responsibilities Include;
- Develops healthy customer relationships
- Enhances customer training
- Evaluates and analyses customer needs
- Builds trust and transparency with clients
- Onboards new clients
- Acts as a customer advocate
- Encourages customers to upgrade their products inline with genuine needs
- Promotes customer loyalty
Requirements
Your technical and interpersonal skills are equally paramount. You should be looking for an organisation where you can make an impact and benefit from seeing the fruits of your labour.
Your experience and skills should include most, if not all;
- Proven work experience in customer success or similar role
- Experience working in the SaaS industry
- Experience with Customer Relationship Management (CRM) software such as Hubspot
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Ability to write engaging instruction editorials
- Ability to create video
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills
- BSc in Computer Science or relevant field preferred
The role also requires the ability to prioritise your work and have excellent written and communication skills.
This is a full-time position based in our Sydney office (once we’re back there post-COVID that is! Until then you will be working some days from home).
BENEFITS
The Worknice team loves coming to work in our awesome office in Pyrmont and that’s not just because of the building. Our workers have the freedom to work together and autonomously. The Worknice team are enthusiastic, resourceful and honest. The thing that brings us to work every day is the firmly held belief that we’re making a serious difference in the HR space and by proxy, a positive difference in the lives of everyday workers. Also, a dollop of geekiness will not be out of place at Worknice.
- Autonomy and support in your day to day activities
- Become part of a fast-growing team and make your mark
- Work in funky offices with break-out spaces and some great perks including beers, kombucha and numerous ‘brain break’ activities such as table tennis, pull-ups rack and basketball
- Work with a fun, friendly team of like-minded people
Next Steps
Join a growing team in an exciting business.
Worknice is growing fast. Within the last 12 months the team has doubled in size and Worknice’s user base is growing at an unbelievable pace.
Join the Worknice team now, and take off with us.
If this role sounds like you, reach out! Shoot through a brief cover letter (1-2 pages) along with your resume, and we’ll be in touch either way (nobody likes to be left hanging, so we’ll let you know if you’ve made it through to the first round, or not, as soon as we can).
